Frequently Asked Questions
Everything you need to know about shopping with Fashion.sa
What are your shipping options within Saudi Arabia?
We offer standard shipping across all regions of Saudi Arabia. Delivery typically takes 2-5 business days. Express shipping is available in major cities like Riyadh, Jeddah, and Dammam for next-day delivery.
How can I return an item that doesn't fit?
We offer a hassle-free 14-day return policy. Items must be unworn, in their original packaging, and with all tags attached. You can initiate a return through your account dashboard.
What payment methods do you accept?
Fashion.sa accepts a variety of payment methods including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for eligible orders.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our brand-specific charts to ensure the perfect fit.
Can I track my order status?
Yes, once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our carrier's website to see real-time updates.
Are the products on Fashion.sa authentic?
Absolutely. We pride ourselves on offering only 100% authentic products sourced directly from official brand distributors and luxury fashion houses.